FROM RENOVATION TO REGENERATION

When a Costa Rican boutique hotel faced three failed managers and declining reviews, the owner needed more than advice—they needed execution partnership.

We guided a $1.5M renovation while simultaneously rebuilding operational systems and re-energizing the team culture.

The Results (9 Months):

• 8.2 → 9.1 Booking.com rating

• Staff turnover dropped from 60% to under 10%

• Operations stabilized and became sustainable

• Team transformed from demoralized to empowered

Transformation works when physical space, operational systems, and team culture evolve together—not in isolation.

We merge operational intelligence with cultural alignment. Our 700-Point Cultural Health Audit identifies where money alone can't fix dysfunction—then we lead complete transformation:

Leadership Alignment

Shared vision, decision clarity, accountability structures

Team Coherence  

Trust-building, communication systems, ownership culture

System Maturity

SOPs, operational rhythm, quality control processes

Guest Experience Excellence

How internal culture translates into ratings and repeat business

We move quickly from insight to measurable results:

MONTH 1 — Diagnostic & Vision Reset

Complete audit, team interviews, leadership calibration

Deliverable: Cultural Health Report + Transformation Roadmap

MONTH 2 — System Installation & Team Alignment  

Implement new SOPs, establish team rituals, build accountability structures

Deliverable: Operational Playbook + Team Training Program

MONTH 3 — Integration & Performance Tracking

Monitor KPIs, guest feedback, team engagement metrics

Deliverable: Performance Dashboard + Sustainability Plan

Reliable, Consistent Operations

No more depending on one person to hold everything together

Empowered Team

Staff who take ownership and solve problems independently

Sustainable Profit Growth  

Higher ADR, better reviews, increased direct bookings

Brand Culture Guests Can Feel

The intangible experience that creates loyal advocates

Peace of Mind for Ownership

Freedom to focus on strategy instead of daily firefighting

OPTION 1: Cultural Health Assessment Only

For owners who want clarity before committing to transformation

Deliverables:

• 700-Point Cultural Health Audit

• Honest assessment of transformation feasibility

• Detailed improvement roadmap

• Cost and timeline projections

Investment: Fixed fee based on property size

Timeline: 2-3 weeks

For properties ready for rapid, focused improvement

Deliverables:

• Complete Cultural Health Audit

• 90-Day Transformation Blueprint

• Monthly on-site implementation support

• Leadership & team coaching

• System redesign and SOP development

• Performance tracking dashboard

Investment: Monthly retainer + performance bonus structure

Timeline: 3 months intensive, 3 months sustainability support

For comprehensive rebuilding requiring 12-18 months

Deliverables:

• Everything in Option 2, plus:

• Weekly operational integration

• Ongoing leadership development

• Team hiring and training systems

• Marketing and positioning strategy

• Revenue management optimization

Investment: Percentage-based partnership or equity consideration

Timeline: 12-18 months to sustainable transformation

Independent Boutique Hotel Owners

Who know their property has potential but can't unlock it alone

Properties in Transition  

New ownership, post-renovation, or recovering from management failure

Hotels Stuck on a Performance Plateau

Good operations but can't break through to excellence

Owners Preparing for Sale

Want to maximize value through operational transformation

Hotel owners choose us because we don't just analyze problems—we execute solutions alongside you.

After three management failures, one Costa Rican owner needed someone who could both diagnose what was broken and fix it hands-on. We rebuilt operations, developed the team, and created sustainable systems that work without constant supervision.

We succeed where others fail because we understand that hospitality transformation is never just about one thing. It's the integration of physical space FF&E, operational systems including PMS'S, team culture, and leadership consciousness working in harmony.

Not every property is transformation-ready. Sometimes the challenges are too deep, the timeline too short, or the investment required too large.

Our Cultural Health Assessment tells you the truth: Is transformation feasible? What will it actually cost? How long will it realistically take?

We'd rather tell you "this isn't the right fit" than take your money for a transformation that won't succeed.

That honesty is why owners trust us with their most valuable asset.

Start with a Cultural Health Assessment to understand what's possible.

Confidential. No obligation. For boutique and independent hotels ready for real change.

Contact: hola@in2itive.solutions